DLC FAQ

HOW DOES IT WORK?

After placing your first order of lashes, your information is automatically entered into our monthly subscription system. You will receive your first order within 1-3 business days.  Your second order will take place next month.  Don't worry our server is super encrypted to protect your sensitive information!

Please note, if you place an order before the 10th of every month, your next monthly shipment will be on the 1st. If you missed our cutoff date your next monthly order will be processed the following month (for example: you'd ordered September 20th, your next monthly order will take place on November 1st).

*Please note:Customer can order up to three (3) pairs from the Basic Bees $1 Collection.  If you were able to order 20 pairs of the $1 lashes, we will only send you 3 pairs only and refund you $17.

If you cannot login to your subscription account, please try making a NEW account with the email that you had used when you'd made your first purchase. Click here

Our subscription system is sensitive and will only associate your subscription account to the email address you had used. If you are still having issues, please contact us via emailinfo@onedollarlashclub.comand provide us with your full name, order #, shipping address and email

ARE THERE ANY SHIPPING FEES?

Shipping in USA: FREE Shipping over $35. Otherwise $5.95 Flat Shipping with Tracking!

Shipping in Canada: Flat fee of $5 for orders under 4 styles of lashes. Large packaging does not include tracking.

Otherwise, Expedited Parcel shipping fees will be based on Canada Post's rate + fees, includes tracking, ranging from $10-$15.

All other International destinations will range between $10 to $15 and package should arrive within 10-15 business days. No tracking

WORLDWIDE SHIPPING

We take great pride in fast shipping! 

• USA orders take 1-3 business days to be delivered to you
• Canada orders take 2-5 business days to be delivered to you
• International orders take 10-15 business days to be delivered to you

Yes we do for US residents only!

Soon as our orders ship out, USPS will email you a tracking number

Canada and International orders - please select tracking if you wish to have that option

WE ARE NOT RESPONSIBLE IF THE ADDRESS PROVIDED IS INCORRECT AND THE PACKAGE IS DELIVERED TO THE LOCATION. UNLESS WE HAVE EVIDENCE OF A TRACKED ERROR ON OUR END, WE ARE NOT RESPONSIBLE

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES

WE ARE NOT RESPONSIBLE FOR DELAYED PACKAGES BY USPS

IF YOU WANT SIGNATURE RELEASED OPTION FOR ADDED SECURE SHIPPING, PLEASE CONTACT US BEFORE ORDERING

No refunds due to hygienic reason. However, if you are not happy with your lashes, we will work with you to find a style that suits you! Keep your old lashes and contact us to send you some new styles.  $6.99 flat shipping will be applied (sorry! but considering our products are low ticket items, we can't afford to absorb the shipping cost on our own!) 

For our monthly subscribers, we send a notification email 3 days prior to let you know of the upcoming charges.  If we have sent your package out already, the only way you will receive a full refund is if you return the package unopened and not damaged (shipping fee is on you)

EMAIL

Email us with questions and concerns: info@onedollarlashclub.com

Please use one of the following subject lines:

• SUBSCRIPTION CANCEL
• SUBSCRIPTION REFUND
• TRACKING ORDER