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FAQ

MONTHLY SUBSCRIPTION

HOW DOES IT WORK?

After placing your first order of lashes, you will receive your package within our shipping schedule. Please note that you will also be automatically subscribed to our system as a monthly subscription customer. Don't worry our server is super encrypted to protect your sensitive information!
If you place an order before the 10th of every month, your next monthly shipment will be on the 1st of the next month. If you missed our cutoff date, no worries.. your next monthly order will be processed the following month (for example.. order September 20th, your next monthly order will take place on November 1st).
You can login to your personal account and customize your lash styles each month or how often you want them to arrive. If you had signed in as a guest during your checkout, please make a new account with the email address that you had used. Your information will automatically sync over. For any upcoming orders, we will send you an email three days in advance to let you know. Pretty good right? We have nothing to hide! You will be given an access link in that email so that you may customize your next monthly lash order to suit your needs the best! Note that we do not charge a cancellation fee. You have FULL control of your orders!

Our natural and luxurious mink lashes selections start at $1. We have three lash collections Basic Bees* for $1, Housewives $4, Drama Queens $7

The maximum order per is 10 lashes, so you can choose if you want 1 pair of lashes or 10 pairs sent to you monthly
We suggest that you combine your order with your best friends. Totally up to you

Take your time and pick your favorite styles

We typically send your order within 1-3 business days of receiving it

If you need help please email info@onedollarlashclub.com with one of the subject lines SUBSCRIPTION HELP / CANCEL / REFUND / TRACKING ORDER

*Note: One of our company policies is that customers can only order up to three (3) pairs from the Basic Bees $1 Collection. If for whatever reason you were able to order 20 pairs of the $1 lashes, we will only send you 3 pairs and refund you $17. If you are a MUA...we have something special for you ladies and gents ;) 

 

SHIPPING & RETURNS

ARE THERE ANY SHIPPING FEES?

Shipping in USA: FREE Shipping over $35. Otherwise $4.95 Flat Shipping with Tracking!

Shipping in Canada:
Flat fee of $5 for orders under 3 styles of lashes. Large packaging does not include tracking. Otherwise, Expedited Parcel shipping fees will be based on Canada Post's rate + fees, includes tracking, ranging from $10-$15.
 
All other International destinations will range between $10 to $15 and package should arrive within 10-15 business days. No tracking
*Subject to change ie: with discount/promotion codes.

WORLDWIDE SHIPPING

Please note we typically ship out every Friday

USA orders take 1-3 business days to be delivered to you

Canada orders take 5-7 business days to be delivered to you

International orders take 10-15 business days to be delivered to you

DO YOU SEND TRACKING INFORMATION?

Yes we do for US residents only
Soon as our orders ship out, USPS will email you a tracking number

WE ARE NOT RESPONSIBLE IF THE ADDRESS PROVIDED IS INCORRECT AND THE PACKAGE IS DELIVERED TO THE LOCATION. UNLESS WE HAVE EVIDENCE OF A TRACKED ERROR ON OUR END, WE ARE NOT RESPONSIBLE

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES

WE ARE NOT RESPONSIBLE FOR DELAYED PACKAGES BY USPS

IF YOU WANT SIGNATURE RELEASED OPTION FOR ADDED SECURE SHIPPING, PLEASE CONTACT US BEFORE ORDERING


RETURN POLICY

No refunds due to hygienic reason. However, if you are not happy with your lashes, we will work with you to find a style that suits you! Keep your old lashes and contact us to send you some new styles.  $6.99 flat shipping will be applied (sorry! but considering our products are low ticket items, we can't afford to absorb the shipping cost on our own!) 
However, If you are a monthly subscriber customer and want to cancel your subscription and order, you have 1 business day to notify us after we have created your shipping label for a full refund.  If we have sent your package out already, the only way you will receive a full refund is if you return the package unopened and not damaged (shipping fee is on you)

 

CUSTOMER SUPPORT

EMAIL

Email us with questions and concerns: info@onedollarlashclub.com
Please use one of the following subject lines:
SUBSCRIPTION CANCEL
SUBSCRIPTION REFUND
TRACKING ORDER

DIRECT MESSAGE US

Direct message us on Instagram @dollarlashclub

Don't Take Our Word For it! Here's What Our Unicorns Are Saying:

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